A lady and her son came into the cap site one day, brought their laptop and a USB stick. They came pretty well prepared wanting to print out the son’s resume. He had made his resume and I took a look at it to make sure he had all the needed information. After fixing a couple of little technical mistakes he made in Word, I asked him if he was going to attach a cover letter along with his resume. He hadn’t thought of it and didn’t know how to go about making one. I was really busy with other people at that moment, so I just printed out the pages that show how to make a cover letter and asked if he would read it and try to make one and then to come back if he needed more help. They were very thankful and excited that they received help so quickly.
A few days or about a week later the son comes in again and asks to print out a few more resumes and cover letters this time too. He had done a good job of making the letter on his own.
His mother came back to me too asking for help emailing an order for Norwex products. She’s a consultant and independent sales person for these products, I had also just had an in home product party with her. She had been having difficulties placing the orders through the website and her email. So we went through it together here at the CAP site and sent it via email. The problem she was having was with Microsoft Excel when filling out the order sheets. She kept missing that there were different pages within the file and I showed her how she could see them and where to click. It was a success. The products came in about a week later!
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